Shipping Policy

Carriers

We use the following carriers to deliver our orders:

FedEx

UPS

Purolator

DHL

Dicom

Canpar

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns

All sales of purchased goods are final.

Refunds and Exchanges

  • Refunds to customers are made upon investigation that purchased goods were delivered in a defective form. In such a case, customer’s payment will be refunded less of shipping fees and card processing fees.
  • Exchanges are allowable only on erroneous packaging by vendor, within 5 days of delivery of goods.